Welcome to our Terms and Conditions Page!

Agents of Grace Network LLC

TERMS AND CONDITIONS

Last updated: January 15, 2023

We update our Terms and Conditions from time to time. Please refer back to this page as often as needed.

You (hereinafter: the “Client”) understand that by clicking the payment button, entering your credit card and/or debit card information, making a cash, PayPal or Stripe payment, or otherwise enrolling, electronically, verbally, or otherwise, that you agree to be provided with products, programs, or services provided by Agents of Grace Network LLC, a Business in the state of Illinois (hereinafter: the “Company or Business”), and hereby understand that you are entering into a legally binding Agreement with the Business and are subject to the following terms and conditions:

This Terms and Conditions is to be read in combination with this Website’s Privacy Policy.

TERMS OF PURCHASE

1.1 The intended purpose of this Agreement is to inform the Client of the Terms of their Enrollment and Purchases and any information regarding the Services, Products and/or other Digital Products sold on or in connection with https://www.agentsofgrace.org or https://www.agentsofgracenetwork.com (hereinafter: the “Website”).

PURCHASE PRICE AND TERMS OF PAYMENT

2.1 The Client understands that unless otherwise specified on the order, payment of the purchase price shall be due on the date of purchase. The appropriate payment amount will be reflected upon checkout. The Client will be liable for all of the payments regardless of whether the Client continues to use the Program or not until service is cancelled.

ELIGIBILTY FOR SERVICES

3.1 The Client understands that Company provides services only to businesses located in North America and the United Kingdom (UK) at this time, as long as payment can be made via payment processor used by Company and at no additional cost to Company. The Client is responsible for reading all terms and conditions of services offered. The Client understands that booking a service, when located outside of North America or the UK will result in forfeiture of payment received by Company. Company does not offer refunds.

METHODS OF PAYMENT

4.1 The Company accepts payment methods indicated on the checkout page. If given the option to pay via installments, the Client authorizes the Company to charge their payment account for the duration of the agreed upon payment plan. It is the Client’s responsibility to ensure payments are made on time. In the event payments are not made on time, the Client understands that any delay in payments may result in cessation of work or cancellation of services.

REFUND POLICY

5.1 There will be no refunds of any kind for any and all services, products and digital products offered by the Company, sold on or through the Website or check out page. All sales of this type are full and final. By purchasing any and all services, products, and digital products on this Website, the Client accepts without dispute the Terms of the Refund Policy and waives any and all claims in connection with the refund policies herein.

TERMINATION

6.1 The Client further understands that the Company retains the right to and may limit, suspend, or terminate the Client’s access to any digital products and/or services sold on or in connection with the Website, and associated social media groups, without refund if the Client (i) becomes disruptive or difficult to work with, (ii) fails to follow program guidelines, (iii) is found to harass other clients of the Company, or harass the Company, (iv) participates in copyright infringement of any intellectual property produced and/or developed by the Company, (v) or is negatively speaking about the program, products and/or services offered by the Company in public forums without prior consultation with the Company as outlined herein. The Client understands that any money owing to the Company at the time of Termination will become due at the effective date of Termination.

INTELLECTUAL PROPERTY

7.1 Any designs produced by the Company for the Client will remain the intellectual property of the Company and may not be used in any other form without prior written consent. The Client is provided with a non-exclusive, non-transferrable single-user license authorizing the Client to use the materials for their individual purposes only. Nothing in this Agreement shall constitute a transfer of ownership of any intellectual property from the Company to the Client.

7.2 The Client agrees and understands they are not to copy, repost, alter, publish, sell, assist others in selling, manipulate, distribute, or in any way exploit any of the content or intellectual property provided by the Company or obtained through working with the Company, without the Company’s express written consent. If such behavior is discovered or suspected, the Company reserves the right to immediately end your participation in the Program without refund, as well as access to any program or materials you may have purchased, without refund, and reserve the right to prosecute any actionable infringement or misuse to the full extent of the law.

DISCLAIMER

8.1 All services and products sold on or in connection with this Website and/or checkout page are solely meant to provide a service or educational information. The Company does not guarantee any specific results, outcomes or changes to the Client’s current situation and the Client will hold the Company harmless if the Client does not experience desired results.

8.2 The Client understands that all services provided by the Company in connection with the products being purchased are provided on an “as is” basis, meaning it is without any guarantees, representations, or warranties, including but not limited to warranties relating to quality, non-infringement, fitness for a particular purpose, merchantability, or expectation or course of performance. The Client is choosing to purchase this service and/or product and work with the Company on a purely voluntary basis and does not hold the Company responsible should the Client become dissatisfied with any portion of the service or product.

8.3 The Client understands and accepts that the Company is not a therapist, lawyer, accountant, public relations specialist, employee, manager, or other agent of the Client, unless clearly stated otherwise in writing. Nothing contained on this Website or within any product or service found herein is intended to take the place of a consultation with any such professional.

8.4 The website may contain affiliate links or other forms of monetization.

8.5 The website abides by word-of-mouth marketing standards. We believe in honest relationships, opinions, and identities. The compensation received may influence the advertising content, topics or posts made in blog. That content, advertising space or post will be clearly identified as paid or sponsored content.

8.6 AGENTS OF GRACE NETWORK LLC is never directly compensated to provide opinion on products, services, websites and various other topics, unless otherwise stated. The views and opinions expressed on this website are purely those of the authors. If we claim or appear to be experts on a certain topic or product or service area, we will only endorse products or services that we believe, based on our expertise, are worthy of such endorsement. Any product claim, statistic, quote or other representation about a product or service should be verified with the manufacturer or provider. This site does not contain any content which might present a conflict of interest.

8.7 AGENTS OF GRACE NETWORK LLC makes no representations, warranties, or assurances as to the accuracy, currency or completeness of the content contained on this website or any sites linked to or from this site.

SERVICE SPECIFIC DETAILS

MATERIALS & INFORMATION: Client will provide all written content, outlines, photos, product images, account information, account access, etc., necessary for projects. Source material must be clear and legible. Client is responsible for furnishing all pertinent information, and for furnishing accurate, truthful, and complete information necessary for Service Provider to perform or complete the project service needs. Service Provider can offer suggestions, but it is the responsibility of the Client to understand their business needs and requirements, legal or otherwise. Service Provider will not be responsible for Client’s intellectual property infringements or Client’s lack of knowledge regarding Client’s business operations.
ACCURACY: Service Provider will make every effort to ensure the accuracy of work submitted and grammatical correctness. However, the Client assumes full responsibility for acceptance of work or services performed and agreed upon, as well as final proofreading and accuracy. Service Provider is not responsible for errors or omissions.
PROJECT COMPLETION: Client will provide sufficient notice and allow for reasonable time frames for project completions. Rush tasks and projects of less than 72 hours and projects requiring weekend or holiday work will be subject to an additional fee. Service Provider reserves the right to refuse any project or service request.
EXPENSES: Expenses incurred on behalf of Client are NOT included in any package or service fees and will be invoiced to Client separately. Reimbursable expenses may include, but is not limited to, website hosting fees, mileage, payments made to vendors, rush jobs and shipping and handling costs.
TESTIMONIALS: Service Provider reserves the right to feature Client work on business website, business social media pages, or other business/social media platforms in an effort to market work. Client may submit a written request asking Service Provider to not include Client work in marketing efforts. Service Provider will not be able to honor requests retroactively but will honor requests as of the date written request is received.
NSF FEES: There is a $40 NSF (insufficient funds) fee for declined or returned payments that results in a charge to Company.
LATE PAYMENTS: We offer you a Grace Works Guarantee. Grace Works Guarantee – No late fees ever. You get 30 days to pay from due date; Work pauses on day 30 if payment not received and plan cancels after 35 days past due; you can rejoin at grandfathered in rate up to one year after plan cancels
ADDITIONAL FEES: Service Provider reserves the right to impose additional fees when: 1) Clients request video (i.e. webcam) conferencing services where Service Provider is required to show face, 2) Stated in writing elsewhere, and/or 3) Clients who request work to be completed on tasks or projects outside the scope of work, weekends, holidays or after Office Hours.
SERVICE CONTINGENCY PLAN: In the event of a natural disaster or unforeseen challenges with accessing services and providing services online due to events in likeness or causing impact such as what happened with COVID-19, Client and Service Provider will switch to providing services as is reasonably acceptable and achievable, via phone. Both Client and Service Provider will work together to plan how the services will be delivered without a break in service delivery and at the rate of the current monthly payment plan. Both Client and Service Provider will maintain the provisions listed in this service agreement to the fullest extent possible, however with the understanding modifications may need to be made.
FORCE MAJEURE: In no event shall the Service Provider be responsible or liable for any failure or delay in the performance of its obligations hereunder arising out of or caused by, directly or indirectly, forces beyond its control, including, without limitation, strikes, work stoppages, pandemics, accidents, acts of war or terrorism, civil or military disturbances, nuclear or natural catastrophes or acts of God, and interruptions, loss or malfunctions of utilities, communications or computer (software and hardware) services; it being understood that the Service Provider shall use reasonable efforts which are consistent with accepted practices in the virtual assistant industry to resume performance as soon as practicable under the circumstances.
INDEMNIFICATION / RELEASE OF LIABILITY: In the absence of negligence, Service Provider will not be held liable for loss, destruction or damage of any kind resulting from items which are lost or delayed in transit, whether such transit is electronic, fax, mail or otherwise. Service Provider will not be held liable for any incidental, consequential or indirect damages, including without limitation damages for loss of profits, business interruptions, loss of information, plagiarism, etc. Service Provider will not be held liable for typographical omissions or errors. If there are any disagreements that cannot be handled between Client and Service Provider, an objective third-party mediator will be sought to resolve the dispute. Any cost associated with an objective third-party mediator will be evenly split between Client and Service Provider.
NON-DISCLOSURE / CONFIDENTIALITY: Service Provider shall not directly or indirectly disclose to any person other than a representative of Client, with written permission, at any time either during the term of this agreement or following the termination or expiration thereof, any confidential or proprietary information pertaining to the Client, including but not limited to customer lists, contacts, financial data, supply sources, business opportunities for new or developing businesses, plans and models, or trade secrets. Client shall not directly or indirectly disclose to any person other than a representative of Service Provider, with written permission, at any time either during the term of this agreement or following the termination or expiration thereof, any confidential or proprietary information pertaining to the Service Provider, including but not limited to customer lists, contacts, financial data, supply sources, templates, thought processes, business opportunities for new or developing businesses, plans and models, or trade secrets.
ASSIGNMENT: The Service Provider may assign any of Client’s rights under this Agreement or delegate the performance of any of Client’s duties hereunder, without the prior written consent of the Client. The Service Provider has the right to sub-contract out tasks provided the Service Provider clearly informs the Client of this intent prior to doing so. The Client has the right to request that certain tasks are not sub-contracted with the understanding requests may or may not be approved.
RECORDINGS: Service Provider records phone calls, meetings and Virtual Screen Sharing Sessions (i.e. video conferencing calls) for the following reasons: 1) to share with Client as a future educational resource 2) to provide continuity of services and 3) for quality assurance and training purposes. Recordings may also be featured as a Case Study or Testimonial as described in number seven of this agreement.
TERM / TERMINATION: Client or Service Provider may terminate this agreement at any time in writing, however it is courtesy to give 15 days written notice in advance. Upon termination, Service Provider shall invoice Client for any payment due, and payment will be due immediately upon receipt. No work can be assigned after termination notice is given. All work prior to termination notice will be completed by the end of the termination notice, not to exceed 30 days after notice given. If Client decides to rebook a service after canceling, current service fees will apply.
EXPIRATION / MODIFICATION: This agreement shall remain in effect throughout the lifetime of services provided or until such time as one or the other party provides written notice of cancellation, or in the event payment is not received according to payment schedule.

LIMITATION OF LIABILITY

9.1 The Client understands and agrees that the information offered in products and/or services sold on or in connection with the Company is general information that may not be suitable for all persons, businesses, locations, countries, or persons in specific situations. By purchasing the Company’s products and services, the Client hereby releases the Company, and by extension its owner, from any and all claims whether known now or discovered in the future.

RELEASE OF CLAIMS

10.1 The Client releases any right to claims against the Company to the maximum extent as permissible under applicable law. The Client agrees that under no circumstances will the Company be liable to any party for any type of damages resulting or claiming to result from any use of, or reliance on, our services and products, or content found therein, and the Client hereby releases the Company from any and all claims, whether known or unknown, now or discovered in the future.

NO NEGATIVE STATEMENTS OR ACTIONS

11.1 The Client shall not at any time directly or indirectly take any action and/or make, publish, file or record any oral or written statements that would likely have a negative or injurious impact upon, or that is derogatory, defamatory, libel or slanderous in nature to the Company in any way. The Client acknowledges that the Company retains the right to terminate access to any service or product for any violation of this section and may be entitled to injunctive relief.

SEVERABILITY

12.1 If any provision of this Agreement shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If the Court finds that any provision of this Agreement is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited.

DISPUTE RESOLUTION

13.1 Any disputes arising under this Agreement shall first be resolved through mediation.

APPLICABLE LAW

14.1 This Agreement shall be governed by and under control of the laws of the state of Illinois regardless of conflict of law principles, and regardless of location of Client. The Client understands this and agrees that the laws of Illinois are to be applicable here.

BINDING EFFECT

15.1 This Agreement shall be binding upon the parties hereto and their respective successors and permissible assigns.

CONTACT

16.1 If you have any questions about these Terms, please contact us at: connect@agentsofgracenetwork.com.